![]() ![]() While the burden of prevention should not be on SNAP participants, you can take some measures to protect your benefits by checking your transactions and changing your PIN regularly. Like debit cards, EBT cards can be vulnerable to different forms of electronic theft. It is a good idea to regularly check your balance and transaction history. Your can keep track of your account balance by checking your receipts or by using the ebtEDGE mobile app, Cardholder Portal, or calling EBT Customer Service at 1.888.328.2656 (1.800.659.2656 – TTY).You can also use the ebtEDGE mobile app, Cardholder Portal, and Customer Service line to check your transaction history, and change your PIN. ![]() How to check my balance and protect my card Delivery fees and other associated charges cannot be paid for with SNAP benefits, so you may need to add additional payment information if you are requesting delivery. You can also use your SNAP benefits at participating online stores, by following retailer website instructions. The receipt will show you the remaining balance in your account. If checking-out in person, you will be required to swipe your card, enter your four-digit PIN, and press OK or ENTER. SNAP participants can use the card in participating stores, in the same way they’d use a debit card. Using your EBT card at brick-and-mortar stores are examples of unsafe PINs because they are easy to guess. Select a 4-digit PIN that won’t be easy for others to guess. To set up your card, go to ebtEDGE mobile app or the Cardholder Portal and enter your 16-digit card number. Your PIN is a unique number that keeps the benefits on your card secure. You will need to set up a 4-digit Personal Identification Number (PIN) before you use your card. SNAP participants receive their benefit amount every month on their Electronic Benefit Transfer (EBT) card, also known as the Colorado Quest Card, which looks and functions like a debit card. What is the Supplemental Nutrition Assistance Program (SNAP)? Electronic Benefit Transfer Card ![]()
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